Technical Conversational AI Solutions Architect
1 day ago
Company Overview
Epicenter Technology Pvt Ltd is a leading technology firm specializing in cutting-edge conversational AI solutions. We are committed to delivering innovative and effective customer engagement experiences.
Job Summary
We are seeking a highly skilled Technical Conversational AI Solutions Architect to join our team. As a key member, you will be responsible for designing and developing conversational AI solutions on the Google CCAI platform, integrating services across various channels, and collaborating closely with sales, presales, and customers to understand their needs and objectives.
Key Responsibilities
- Design and develop conversational AI solutions on the Google CCAI platform
- Integrate services across various channels such as IVR, SMS, and web
- Collaborate with sales, presales, and customers to understand their needs and objectives
- Develop virtual agents using Vertex AI Agent Builder
- Implement call routing using indent-based search or call context vector-based search using Vertex AI and integrate with CRM or other apps DB to answer customer queries
- Provide data insights by utilizing Bid Query and Looker Dashboards for standard and custom reports
Requirements
- 3-5+ years of experience in development and implementation of conversational AI solutions on Google CCAI (Dialog Flow/Virtual Agent + Agent Assist)
- Bachelor's degree in computer science
- Ability to quickly learn, multitask, and exhibit high levels of enthusiasm, commitment, initiative, collaboration, and creativity
- Good understanding and hands-on experience of configuration on CCAI Console for Dialog Flow, Agent Assist & Insights
- Experience in design and development of chat and voice bots across multiple industries including healthcare, banking, telecom, etc.
- Strong analytical and problem-solving skills
What We Offer
- Competitive salary: ₹1,200,000 - ₹1,800,000 per annum, depending on experience
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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