Conversational AI Engineering Specialist

23 hours ago


Bengaluru, Karnataka, India Epicenter Technology Pvt Ltd Full time

About the Role
We are looking for a skilled Conversational AI Engineering Specialist to join our team at Epicenter Technology Pvt Ltd. As a specialist, you will be responsible for designing and implementing conversational AI solutions on the Google CCAI platform, integrating services across various channels, and collaborating closely with sales, presales, and customers to understand their needs and objectives.

Responsibilities
- Design and implement conversational AI solutions on the Google CCAI platform
- Integrate services across various channels such as IVR, SMS, and web
- Collaborate with sales, presales, and customers to understand their needs and objectives
- Develop virtual agents using Vertex AI Agent Builder
- Implement call routing using indent-based search or call context vector-based search using Vertex AI and integrate with CRM or other apps DB to answer customer queries
- Provide data insights by utilizing Bid Query and Looker Dashboards for standard and custom reports

Requirements
- 3-5+ years of experience in development and implementation of conversational AI solutions on Google CCAI (Dialog Flow/Virtual Agent + Agent Assist)
- Bachelor's degree in computer science
- Ability to quickly learn, multitask, and exhibit high levels of enthusiasm, commitment, initiative, collaboration, and creativity
- Good understanding and hands-on experience of configuration on CCAI Console for Dialog Flow, Agent Assist & Insights
- Experience in design and development of chat and voice bots across multiple industries including healthcare, banking, telecom, etc.
- Strong analytical and problem-solving skills

Compensation and Benefits
- Salary: ₹1,200,000 - ₹1,800,000 per annum, depending on experience
- Bonus structure based on individual and team performance
- Comprehensive health insurance
- Paid time off and holidays


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