Google CCAI Platform Developer
2 weeks ago
Job Description
We are seeking a highly skilled Google CCAI Platform Developer to join our team at Epicenter Technology Pvt Ltd. As a developer, you will be responsible for designing and developing conversational AI solutions on the Google CCAI platform, integrating services across various channels, and collaborating closely with sales, presales, and customers to understand their needs and objectives.
Responsibilities
- Design and develop conversational AI solutions on the Google CCAI platform
- Integrate services across various channels such as IVR, SMS, and web
- Collaborate with sales, presales, and customers to understand their needs and objectives
- Develop virtual agents using Vertex AI Agent Builder
- Implement call routing using indent-based search or call context vector-based search using Vertex AI and integrate with CRM or other apps DB to answer customer queries
- Provide data insights by utilizing Bid Query and Looker Dashboards for standard and custom reports
Requirements
- 3-5+ years of experience in development and implementation of conversational AI solutions on Google CCAI (Dialog Flow/Virtual Agent + Agent Assist)
- Bachelor's degree in computer science
- Ability to quickly learn, multitask, and exhibit high levels of enthusiasm, commitment, initiative, collaboration, and creativity
- Good understanding and hands-on experience of configuration on CCAI Console for Dialog Flow, Agent Assist & Insights
- Experience in design and development of chat and voice bots across multiple industries including healthcare, banking, telecom, etc.
- Strong analytical and problem-solving skills
What You'll Get
- Salary: ₹1,200,000 - ₹1,800,000 per annum, depending on experience
- Flexible working hours and remote work options
- Access to the latest technology and tools
- Opportunities for career growth and professional development
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