Global Telephony Solutions Manager

5 days ago

Surat, Gujarat, India beBeeManager Full time ₹ 18,00,000 - ₹ 24,00,000

Key Responsibilities:

  • Develop and execute business strategies to align with organisational objectives, collaborating closely with senior management teams.
  • Establish effective implementation strategies and metrics-driven processes for quality of service and uptime of IT infrastructure solutions.
  • Negotiate with vendors, outsourcers, and contractors for technology-related products and services.
  • Develop comprehensive disaster recovery plans and conduct thorough testing to detect potential faults.
  • Engage with clients to understand their business goals and translate them into technical requirements.

Role Overview:

The demand for skilled Telephony Managers, particularly those with expertise in cloud-based contact centre solutions, is on the rise. We seek professionals who can enhance customer interactions, streamline operations, and leverage technology to drive business success and growth.

Primary Job Requirements:

  • Design, engineering, and operations of global support for Contact Centre Technology built on heterogeneous platforms.
  • System implementation and integration: Lead the deployment and integration of NICE inContact CXone solutions.
  • Lead the response to telephony-related incidents, coordinating with technical teams to resolve issues promptly and efficiently.

Education and Essential Experience:

  • Bachelor's degree in Engineering.
  • 10+ years' overall experience.
  • Project/implementation experience is a must.

Skills Required:

  • Strong operational experience and understanding of systems maintenance, licensing, configurations, and disaster recovery procedures.
  • Compliance and security-related understanding with respect to voice devices and various platforms.
  • Experience with structured Enterprise Architecture practices, hybrid cloud deployments, and on-premise-to-cloud migration deployments.

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