Sustaining Customer Growth Specialist

1 day ago

Kanpur, Uttar Pradesh, India beBeeRetention Full time ₹ 6,00,000 - ₹ 8,00,000
Customer Retention Role Overview

We are seeking a proactive and detail-oriented professional to manage customer interactions, drive subscription sales, and resolve outstanding overages.

This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues.

You will track follow-ups, monitor outcomes, and generate reports on key metrics such as conversions and account actions.

  • Advanced knowledge of Microsoft Excel software is required.
  • Basic knowledge of Microsoft Word is required.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem Solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems like Salesforce.
  • Experience in Zendesk.

Responsibilities:

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on:
  • Number of follow-ups conducted.
  • Conversion rates from trials to purchases.
  • Accounts suspended due to non-response.

A global leader fosters a culture of creativity and flexibility. They use cutting-edge technologies to stay ahead of the curve. Diversity and integrity define this organization.

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