Lead Operations Manager | Pune, India

4 weeks ago


Pune, Maharashtra, India CoachX Full time
Job Summary

CoachX is seeking a highly skilled Lead Operations Manager to join our team in Pune, India. This full-time remote role offers a unique opportunity to oversee day-to-day operations, manage and optimize processes, and foster a collaborative team environment to drive the platform's success.

About CoachX
Clients will enjoy this role if they are enthusiastic about managing exceptional customer experiences, have expertise in tools and technologies such as Excel, Zoom, CRM, LMS, and Microsoft Office Suite, and possess excellent communication skills.

Key Responsibilities:
- Manage daily functions of the business and all customer communications
- Maintain an excellent onboarding process for every new customer
- Educate customers about all processes and improve customer experience
- Collect customer feedback and close feedback loops by working on all feedback given

Requirements and Skills:
- 2+ years of experience in operations management
- Charismatic, enthusiastic, and competitive personality with excellent interpersonal skills

Benefits:
- Competitive salary: ₹20-25 Lakhs per annum (estimated)
- Regular shifts and work-life balance
- Opportunities for learning and professional growth
- Supportive team environment and healthy culture

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