Customer Experience Specialist

23 hours ago


Anand, Gujarat, India beBeeSupport Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title:

A proactive and analytical individual sought to provide exceptional customer support.

Key Responsibilities:
  • Identify and resolve complex customer issues through root cause analysis.
  • Develop and deliver comprehensive product training to customers.
  • Collaborate with stakeholders to design and implement data management solutions.
  • Ensure timely data updates and maintain accurate customer records.
  • Maintain confidentiality of sensitive customer information.
  • Contribute to the development of engaging product content.
  • Generate insightful reports from multiple systems.
Ideal Candidate:
  • Hold a degree in computer science or related field from an accredited institution.
  • Possess 3+ years of experience in product customer support.
  • Exhibit excellent interpersonal and collaboration skills.
  • Demonstrate analytical ability and problem-solving aptitude.
  • Effectively communicate business requirements to non-technical stakeholders.
  • Display strong documentation and written communication skills.
  • possess keen attention to detail and excellent verbal communication skills.
  • Excel in building and maintaining strong customer relationships.
Preferred Skills:
  • Experience working with cloud-based products, preferably on AWS.
  • Proficiency in issue tracking software like HubSpot, GitLab, JIRA.
  • Knowledge in scripting/programming languages – Python, Java, JavaScript, Perl for automation.
  • Ability to extract data from SQL/NoSQL databases.


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