
Candidate Experience Coordinator
1 week ago
Job Role: Candidate Support Intern
Key Responsibilities:
- Be a candidate champion, addressing inquiries and resolving issues via email or chat.
- Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
- Educate candidates on the documentation process, providing guidance and support to ensure they understand requirements.
- Document interactions and feedback to identify trends and areas for improvement in candidate experience.
- Collaborate with cross-functional teams to address candidate needs and enhance overall experience.
- Create and maintain support documentation to streamline common questions.
- Assist Candidate Success Managers with tasks such as updating candidate information and informing internal teams of escalated issues.
- Handle level 1 escalations that require a solid understanding of our processes.
About the Opportunity:
- We offer comprehensive health insurance covering self, children, and spouse with unlimited free tele-doctor consultations.
- Work from various cities across India, including beaches, hills, and cities.
- Earn EngageWith points for recognitions from team members and redeem them for rewards.
What We Offer:
Our company provides a remote work setup worth Rs. 10,000, allowing employees to work comfortably from anywhere. This flexibility enables us to attract top talent from diverse locations and backgrounds.
Skills and Qualifications:
- Candidates must possess excellent communication skills, both written and verbal.
- A strong understanding of documentation processes and customer support principles is essential.
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