Candidate Support Specialist

1 week ago

Aligarh, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 21,000 - ₹ 4,20,000

Job Overview

This internship will provide a candidate support specialist with hands-on experience in managing communications, verifying documentation, and delivering exceptional customer experiences.

Main Responsibilities:

  • Develop and implement effective strategies for communicating with candidates via email or chat.
  • Evaluate and verify the accuracy of candidate-provided documents, ensuring all necessary information is present.
  • Provide clear guidance to candidates on documentation requirements, offering ongoing support to ensure they meet expectations.
  • Monitor and record candidate interactions, analyzing feedback to identify trends and areas for improvement in the candidate experience.
  • Collaborate with cross-functional teams to address candidate needs and enhance overall satisfaction.
  • Create and maintain comprehensive support resources to streamline common inquiries.
  • Assist Candidate Success Managers with tasks such as updating candidate records and escalating issues to internal teams.
  • Manage level 1 escalations, demonstrating a deep understanding of our documentation and candidate support processes.

Required Skills & Qualifications:

  • Exceptional written and verbal communication skills.
  • Fundamental knowledge of customer support principles and candidate management techniques.
  • Able to work independently and as part of a dynamic team.
  • Strong organizational skills and attention to detail.

Benefits:

  • This is a full-time internship opportunity requiring a minimum commitment of 9 months.
  • The successful candidate will work six days a week, Monday-Saturday.

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