Senior Technical Support Specialist

1 day ago

Aligarh, Uttar Pradesh, India beBeeTroubleshooter Full time ₹ 15,10,000 - ₹ 20,10,000
Role Overview

Elevate the user experience for thousands of enterprise customers as a Technical Support Specialist in a ServiceNow-driven ecosystem.

We are seeking a skilled professional who can troubleshoot and transform user experience into excellence. If you're passionate about debugging, obsessed with clean code, and ready to work on a global SaaS platform, this role is ideal for you.

  • Resolve technical issues, clarify unexpected behaviors, and respond with precision across web, chat, email, and calls.
  • Dive deep into the ServiceNow platform, using logs, dev tools, and your expertise to find answers.
  • Collaborate with global teams to continuously enhance product usability and performance.
  • Bring clarity to complexity – whether it's a tricky AJAX call or a UI glitch, you'll untangle the knots.
  • Share feedback that shapes future products, tools, and internal processes.

This role requires a unique blend of technical skills and soft skills. You must be able to communicate complex technical information to both technical and non-technical stakeholders.

We value collaboration, empathy, and a customer-centric approach. Our ideal candidate has a passion for delivering exceptional customer experiences and a drive to continuously improve.

Key Responsibilities
  1. Technical Issue Resolution: Resolve technical issues promptly, clarifying unexpected behaviors and responding with precision across various channels.
  2. Platform Expertise: Dive deep into the ServiceNow platform, leveraging logs, dev tools, and your expertise to find answers and deliver solutions.
  3. Global Team Collaboration: Collaborate with global teams to continuously enhance product usability and performance, driving excellence in customer experiences.
  4. Complexity Simplification: Bring clarity to complexity, untangling knots and resolving issues efficiently.
  5. Feedback Loop: Share feedback that shapes future products, tools, and internal processes, fostering a culture of continuous improvement.
Requirements
  • Unique Blend of Skills: Combine technical skills with soft skills, effectively communicating complex information to technical and non-technical stakeholders.
  • Customer-Centric Approach: Value collaboration, empathy, and a customer-centric approach, prioritizing exceptional customer experiences.

  • Technical Support Specialist

    2 weeks ago

    Aligarh, Uttar Pradesh, India beBeeSupport Full time ₹ 10,00,000 - ₹ 20,00,000

    **Job Title:** Technical Support SpecialistWe are seeking an experienced and skilled individual to join our team as a Technical Support Specialist. This role will be responsible for providing top-level technical support for our software applications and integrations.

  • Technical IT Support Specialist

    2 days ago

    Aligarh, Uttar Pradesh, India beBeeITSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    We are seeking a highly skilled IT Support Specialist to provide technical assistance and resolve issues efficiently.About the Role:This role involves providing initial support to end-users, logging, categorizing and prioritizing incoming IT tickets in our system.The successful candidate will troubleshoot hardware, software, application, and network...

  • Technical Support Specialist

    1 week ago

    Aligarh, Uttar Pradesh, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

    Windows Support Specialist OpportunityAre you passionate about delivering exceptional customer service and technical support? We are seeking a skilled Windows Support Specialist to join our team in Hyderabad.This is an exciting opportunity for individuals who enjoy troubleshooting and resolving complex technical issues. As a Windows Support Specialist, you...

  • Technical Support Specialist

    6 days ago

    Aligarh, Uttar Pradesh, India beBeeSupportSpecialist Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Technical Support Specialist">Job Description:We are seeking a seasoned IT professional to join our team as a Technical Support Specialist. This role requires expertise in handling complex technical issues, providing in-depth troubleshooting, and ensuring smooth resolution of incidents.Key Responsibilities:Handle escalated technical issues from...

  • Technical Support Specialist

    4 days ago

    Aligarh, Uttar Pradesh, India beBeeTechnician Full time US$ 50,000 - US$ 90,000

    Effortless travel solutions cater to your needs.We are seeking a skilled IT Support Specialist to join our team. The successful candidate will provide technical assistance, manage desktop computers, troubleshoot issues, support printers, and conduct computer repairs.Key ResponsibilitiesManage desktop computers and resolve technical issues promptly.Support...

  • Technical Support Specialist

    2 days ago

    Aligarh, Uttar Pradesh, India beBeeSenior Full time ₹ 9,00,000 - ₹ 14,00,000

    Job OverviewWe are seeking a Senior Service Desk Agent to fill a technical role in our organization. As a senior IT resource and trusted problem solver, you will play a pivotal part in delivering high-quality support services to a global user base.Main Responsibilities:Serve as a senior point of contact for IT support requests via phone, email, and chat,...

  • Technical Support Specialist

    6 days ago

    Aligarh, Uttar Pradesh, India beBeeIT Full time US$ 40,000 - US$ 70,000

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have excellent technical skills, strong problem-solving abilities, and excellent communication skills.Key Responsibilities:Provide technical support for end-users, troubleshooting hardware, software,...

  • Technical Support Specialist

    6 days ago

    Aligarh, Uttar Pradesh, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Title: Technical Service SpecialistAbout the Role:We are seeking an experienced professional to fill a Technical Service Specialist position. The ideal candidate will provide technical support to our customers, including inverter installation instruction and maintenance training, troubleshooting, and after-sales assistance.Key Responsibilities:Inverter...

  • Technical Support Specialist

    1 week ago

    Aligarh, Uttar Pradesh, India beBeeSupport Full time ₹ 6,09,000 - ₹ 10,12,000

    Job Title: Technical Support SpecialistWe are seeking a customer-focused professional to provide technical assistance to global clients via phone, email, or chat.This role involves providing expert troubleshooting and support services in a dynamic and fast-paced environment.Key Responsibilities:Provide technical support and guidance to customers on various...

  • Technical Support Specialist

    2 days ago

    Aligarh, Uttar Pradesh, India beBeeHelp Full time ₹ 9,00,000 - ₹ 12,00,000

    IT Help Desk Specialist Level 2 RoleExperienced Help Desk Specialists are required to troubleshoot and configure devices across Windows, Mac, and cloud environments for clients and end-users.Key Responsibilities:Provide technical support resolving complex issues related to Windows, Mac OS, networking, hardware, and software configurations.Troubleshoot and...