Client Account Manager

3 weeks ago

Bengaluru, Karnataka, India Ikea Full time

About This Role


Growing Sales and Market Share


We're seeking a skilled Client Account Manager to grow sales, increase market share, and sustain long-term profitability. As a key member of our Store Sales team, you'll contribute to and gain agreement on national sales budgets, profitability goals, and other key performance indicators (KPIs).


Building Long-Lasting Relationships


You'll build strong relationships with local business customers, actively spreading awareness of IKEA as a brand and partner for business in the local market. Your goal is to create a seamless shopping experience for our customers, analyzing their needs and using that knowledge to improve their experience.


Presenting and Selling


You'll present and sell larger projects to customers and stakeholders, securing knowledge of our product range, services, and business-approved range. Your analytical skills will help you prioritize initiatives and improve performance, while your negotiation skills will ensure successful deal-making.


Cooperating with Stakeholders


You'll actively cooperate with key stakeholders within commercial and beyond, ensuring integration, common focus, and maximizing impact. This includes working with Customer Fulfilment, Commercial Activity Leader, Legal, Accounting, Business Navigation Operations & Finance, Home Furnishing & Retail Design, Digital, and Sustainability.


Leading Negotiations and Execution


You'll lead negotiations in finalizing terms and pricing for RFPs and other Key Account deals, following up on customer journeys and seeing projects to completion. You'll be responsible for overseeing the execution of won deals, coordinating and collaborating with coworkers to proactively manage the process and avert issues.


After-Sales Care and Sustainability


You'll lead after-sales care for key account deals, following up with help and information to secure long-term business relationships and an excellent customer experience. You'll also contribute to driving an open and sharing climate, being a role model of IKEA values, and contributing to the transformation of IKEA.


About IKEA


We value diverse backgrounds, perspectives, and skills. We're committed to providing a work environment free of discrimination and harassment, encouraging individualism and inviting you to join our team and be yourself with us.


We're an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law.


All employment decisions are based on qualifications, merit, and business need.


What You Bring



  • Experience of working in a commercial or sales role in an organization
  • Proven record of consistently meeting agreed budgets and goals
  • Experience of using knowledge of customer shopping behavior to develop long-term strategic plans
  • Negotiation and communication skills
  • Ability to prioritize and organize work
  • Self-starting, self-reliant, and motivated
  • Experience from retail, preferably home furnishing sector or B2B/KAM

Preferred from External



  • Retail and home furnishing experience, planning complex solutions and designs or IKEA equivalent
  • Work experience with interior design in a retail environment

What We Offer



  • A diverse and inclusive work environment
  • A chance to work for a global brand
  • Opportunities for growth and development
  • A competitive salary and benefits package

Apply Now

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