Technical Support Professional

6 days ago


Hyderabad Secunderabad Telangana, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878

We are currently seeking a highly skilled and dedicated Technical Support Professional to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to customers and ensuring their satisfaction with our products and services.

Key Responsibilities
  • Provide technical assistance to customers via phone, email, and chat channels.
  • Diligently diagnose and troubleshoot complex technical issues related to our products and services.
  • Collaborate closely with engineering and product teams to resolve intricate problems.
  • Maintain accurate records of customer interactions and inquiries.
  • Contribute to the development and enhancement of support processes and documentation.
Skill Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • A minimum of 3-6 years of experience in a customer support or technical support role.
  • In-depth understanding of software applications and troubleshooting techniques.
  • Familiarity with ticketing systems and customer relationship management (CRM) software.
  • Excellent verbal and written communication skills.
  • Ability to work independently as well as part of a collaborative team.
  • Strong analytical and problem-solving skills, with attention to detail.

Location - Hyderabad



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