
Expert Technical Support Professional
3 days ago
We are seeking a highly skilled and dedicated technical support specialist to provide exceptional customer service in India.
Key Responsibilities- Deliver top-notch technical assistance to customers via phone, email, and chat platforms.
- Analyze and resolve complex technical issues related to software applications and services.
- Collaborate with cross-functional teams to address intricate problems and implement effective solutions.
- Maintain detailed records of customer interactions and resolutions, ensuring seamless communication.
- Contribute to the development and enhancement of support processes and documentation.
- Bachelor's degree in Computer Science or a related field.
- Minimum 3-6 years of experience in customer support or technical roles.
- In-depth knowledge of software applications, troubleshooting techniques, and problem-solving methodologies.
- Proficiency in using ticketing systems and customer relationship management (CRM) software.
- Exceptional verbal and written communication skills.
- Able to work independently and collaboratively as part of a team.
- Strong analytical and attention-to-detail skills.
Based in Secunderabad.
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