Expert Technical Support Professional

3 days ago


Hyderabad Secunderabad Telangana, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878
Customer Support Specialist

We are seeking a highly skilled and dedicated technical support specialist to provide exceptional customer service in India.

Key Responsibilities
  • Deliver top-notch technical assistance to customers via phone, email, and chat platforms.
  • Analyze and resolve complex technical issues related to software applications and services.
  • Collaborate with cross-functional teams to address intricate problems and implement effective solutions.
  • Maintain detailed records of customer interactions and resolutions, ensuring seamless communication.
  • Contribute to the development and enhancement of support processes and documentation.
Essential Skills and Qualifications
  • Bachelor's degree in Computer Science or a related field.
  • Minimum 3-6 years of experience in customer support or technical roles.
  • In-depth knowledge of software applications, troubleshooting techniques, and problem-solving methodologies.
  • Proficiency in using ticketing systems and customer relationship management (CRM) software.
  • Exceptional verbal and written communication skills.
  • Able to work independently and collaboratively as part of a team.
  • Strong analytical and attention-to-detail skills.

Based in Secunderabad.



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