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1 week ago
Job Title: Client Support Specialist
About the Role:This position involves providing exceptional technical support to clients, resolving issues efficiently and effectively. The ideal candidate will have a strong background in customer service and technical expertise.
Key Responsibilities:- Provide high-quality technical support via phone, email, and other communication channels
- Resolve complex technical issues with minimal supervision
- Maintain accurate records of client interactions and issue resolutions
- 3+ years of experience in technical support or business support
- Proficiency in Salesforce is an added advantage
- Familiarity with programming languages and databases preferred
- Bachelor's degree in a related field (not BCom/BBA)
- Excellent written and verbal communication skills
- Experience working with ticketing tools
- Knowledge of IBM Mainframe (TSO), file transfer, technology, and networking concepts
- Technical graduate with a strong foundation in computer science
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