Technical Support Operations Manager

1 week ago

Hyderabad Secunderabad Telangana, India beBeeITLeader Full time ₹ 5,00,000 - ₹ 8,00,000
Job Overview

As the Service Desk Team Lead, you will be responsible for overseeing a team of remote support analysts. This role includes team leadership, performance management, escalations, and continuous process improvement in a remote support environment.

The ideal candidate will have experience in IT operations, with at least 2 years in a TL/Supervisor role. They should also have knowledge of ITIL processes and technical documentation skills.

You will lead, mentor, and motivate a team of remote support analysts to ensure effective communication and team alignment. You will manage SLAs for response times, resolution accuracy, and user satisfaction.

As a Service Desk Team Lead, you will:

  • Conduct one-on-one and team meetings to ensure effective communication and team alignment.
  • Manage SLAs for response times, resolution accuracy, and user satisfaction.
  • Triage and escalate incidents based on priority for timely resolution.
  • Provide performance feedback and drive improvement plans where necessary.
  • Monitor team KPIs and SLAs to ensure operational efficiency.
  • Evaluate and improve remote support processes and implement IT support best practices.
  • Develop and maintain technology process documentation, SOPs, and service catalogs.
Requirements

Required skills and qualifications include:

  • A full-time technical graduate degree.
  • 7+ years of experience in IT operations, with at least 2 years in a TL/Supervisor role.
  • Experience in remote support and ticketing tools (JIRA, ServiceNow, Remedy).
  • Knowledge of ITIL processes (especially Incident, Problem, and Change Management); certification is a plus.
  • Experience with Windows OS, Active Directory, VPN, VDI, Office 365 & G Suite admin tasks.
  • Proficiency in technical documentation, root cause analysis, and performance optimization.
Benefits

This role offers a flexible work environment and the opportunity to work in shifts and extended hours as needed. The successful candidate will have a detail-oriented mindset with a commitment to continuous improvement.

What We Offer

We offer a competitive salary and benefits package. If you are a motivated and experienced professional looking for a new challenge, please apply.

  • Technical Support Specialist

    2 weeks ago

    Hyderabad / Secunderabad, Telangana, India beBeeNetwork Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Description:We are seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and maintenance for production and development systems and software products. You will configure services on various platforms and implement technologies at the operating...

  • Senior Technical Operations Manager

    2 weeks ago

    Hyderabad / Secunderabad, Telangana, India beBeeOperations Full time ₹ 15,00,000 - ₹ 28,00,000

    Job TitleThis is a challenging opportunity to lead the technical operations at a site, managing a team of engineers and technicians. The successful candidate will be responsible for overseeing the day-to-day activities, ensuring the smooth operation of equipment and systems.The ideal candidate should have a strong background in chiller operations, HVAC, and...

  • IT Technical Support Specialist

    1 week ago

    Hyderabad / Secunderabad, Telangana, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878

    Technical Support Specialist Job Summary:We are seeking a skilled Technical Support Specialist to provide top-notch assistance to our end-users. The ideal candidate will have excellent problem-solving skills, be able to troubleshoot and resolve technical issues efficiently, and possess strong communication skills.Main Responsibilities:Provide technical...

  • Technical Support Specialist

    5 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job OpportunityThis is an exciting opportunity to join our global team as a Technical Support Specialist. As a member of the End User Computing group, you will play a crucial role in supporting and advancing our corporate computing environment.The ideal candidate will be technically proficient, have excellent communication skills, and be able to work...

  • Technical Operations Manager

    4 days ago

    Hyderabad, Telangana, India Amazon Full time

    DESCRIPTIONAmazon s technology business is carrying on that tradition while leading the world in Cloud technologies As a member of the AWS Support team in AWS India you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability You will be...

  • Technical ServiceNow Support Specialist

    2 weeks ago

    Hyderabad / Secunderabad, Telangana, India beBeeServicenow Full time ₹ 9,00,000 - ₹ 12,00,000

    We are seeking a skilled and experienced ServiceNow administrator to join our team in Corporate Systems.The ideal candidate should possess a strong technical background in ServiceNow development and support. The role will collaborate with cross-functional teams to provide tier 1 and tier 2 level operational support for the ServiceNow applications...

  • Advanced Technical Support Specialist

    2 weeks ago

    Hyderabad / Secunderabad, Telangana, India beBeeEngineer Full time ₹ 5,00,000 - ₹ 20,00,000

    Job Title: Programmatic Support EngineerAs a Programmatic Support Engineer, you will be responsible for providing technical support in a 24/7 environment. This role requires excellent problem-solving and debugging skills, as well as strong interpersonal and communication skills.Required Skills and QualificationsAt least 3+ years' experience in providing...

  • Technical Support Associate

    6 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

    Technical Support Associate">Are you passionate about resolving technical issues and providing excellent customer service? Do you enjoy working in a fast-paced environment where no two days are the same? As a Technical Support Associate, you will play a critical role in ensuring our customers receive prompt and effective technical assistance. Your goal is to...

  • Technical Operations Specialist

    2 weeks ago

    Hyderabad / Secunderabad, Telangana, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Technical Support Specialist IIWe are seeking a highly skilled and experienced Technical Support Specialist II to join our team. This is a challenging and rewarding role that requires strong technical knowledge, excellent communication skills, and the ability to work effectively in a fast-paced environment.Responsibilities:Act as a subject matter...

  • Technical Support Professional

    7 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878

    We are currently seeking a highly skilled and dedicated Technical Support Professional to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to customers and ensuring their satisfaction with our products and services.Key ResponsibilitiesProvide technical assistance to customers via phone, email, and...