Technical ServiceNow Support Specialist

1 week ago

Hyderabad Secunderabad Telangana, India beBeeServicenow Full time ₹ 9,00,000 - ₹ 12,00,000

We are seeking a skilled and experienced ServiceNow administrator to join our team in Corporate Systems.

The ideal candidate should possess a strong technical background in ServiceNow development and support. The role will collaborate with cross-functional teams to provide tier 1 and tier 2 level operational support for the ServiceNow applications deployed.

What will you do in this role

  • Provide tier 2 and tier 3 operational support for any issues raised with ServiceNow production deployed applications as well as coordination of Problem Investigations (includes documenting)
  • Coordinate with the Engineering team for any operational production updates and execute in support of meeting documented requests.
  • Support the creation or updates of Service Catalog Items.
  • Partner with engineering team for release support such as migration of update sets and configurations both in prod and non-prod environments where support is needed.
  • Support environment management (prod and non-prod) for instance activities such as cloning, data migration, and configuration where operations support is needed.
  • Support testing of ServiceNow configurations and developments to ensure system stability, reliability, and accuracy.
  • Support maintenance of comprehensive SDLC and technical documentation for all ServiceNow configurations, customizations, and developments.

What should you have

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3+ years of working experience as a ServiceNow support resource, preferably with HRSD, ITSM, GRC and/or ITAM product expertise.
  • ServiceNow Certified System Admin (CSA) certification
  • ServiceNow Certified Application Developer (CAD) certification is highly desirable
  • ServiceNow Certified Implementation Specialist (CIS) certification is highly desirable.
  • In-depth knowledge of ITIL processes and best practices for IT Service Management.
  • Excellent organizational and time management skills to manage multiple projects simultaneously.
  • Understanding of Agile development methodologies is a plus.

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