Dynamic Operational Leader

4 days ago

Indore, Madhya Pradesh, India beBeeOperations Full time ₹ 12,00,000 - ₹ 36,00,000
Leadership Opportunity

We are seeking a Senior Operations Manager to drive operational excellence across multiple campaigns. You will be responsible for delivering top-tier service to clients, ensuring key performance indicators (KPIs) are consistently met while fostering a people-first culture.

Key Responsibilities
  • Lead and oversee the performance of multiple campaigns to ensure goals and KPIs are achieved.
  • Directly manage Operations Managers, Team Leaders, and campaign staff across functions.
  • Monitor and manage workforce planning, staffing, training, and quality assurance across operations.
  • Drive a culture of performance, accountability, and employee development by implementing strong coaching and feedback mechanisms.
  • Collaborate with cross-functional teams and senior management to ensure alignment with business objectives and client expectations.
  • Maintain open communication channels between frontline employees and leadership to ensure transparency and trust.
  • Serve as the escalation point for complex operational issues and ensure timely resolution.
  • Guide Operations Managers in setting and meeting individual and team goals.
  • Develop and implement process improvements that drive efficiency, scalability, and quality of service.
  • Ensure strict adherence to policies, compliance standards, and operational procedures.
Requirements
  • Bachelor's Degree in Business Administration, Management, or a related field.
  • Minimum 3 years' experience in an operations leadership role, preferably in BPO/contact center environments.
  • Proven experience managing large teams with direct oversight of at least 600 FTEs.
  • Strong proficiency in Microsoft Office and Google Workspace applications.
  • Demonstrated ability to meet or exceed performance and client satisfaction goals.
  • Excellent communication, customer service, and stakeholder management skills.
  • Strong analytical and problem-solving capabilities with ability to leverage data for decision-making.
  • Ability to thrive in a high-pressure, fast-paced environment.
  • Highly organized, results-driven, and adaptable to change.
  • Professional demeanor with resilient, positive, and team-oriented attitude.
Preferred Qualities
  • Hands-on leader who leads by example and supports a culture of collaboration.
  • Innovative thinker with ability to drive business transformation.
  • Passionate about employee development, client success, and continuous improvement.
  • Open to flexible working hours, including weekends or holidays, as needed to support operations.

  • Team Leader

    2 weeks ago

    Indore, Madhya Pradesh, India Kaapro Management Solutions Full time

    Company Name - Analytix Solutions Company Website - https www analytix com Job Title Team Leader - Accounting Group Company Confidential Office Location Ahmedabad Designations Team Leader AS221 Team Leader AS066 Team Leader AS044 Team Leader AS085 Team Leader AS074 Team Leader AS054 Team Leader AS161 Team Leader AS077 ...

  • OSS Operations Transformation Leader

    2 weeks ago

    Indore, Madhya Pradesh, India beBeeOperations Full time US$ 2,00,000 - US$ 2,50,000

    Job OverviewWe are seeking a highly skilled leader to spearhead our OSS Operations team, driving efficiency, automation, and process improvement initiatives.

  • Dynamic Sales Leader

    2 weeks ago

    Indore, Madhya Pradesh, India beBeeTerritory Full time ₹ 1,04,000 - ₹ 1,30,878

    Our company is seeking a skilled Territory Sales Manager to lead our sales team in the territory.This role involves analyzing market trends, preparing sales plans, and implementing strategies to achieve targets. The ideal candidate will have excellent communication skills, be able to adapt to change, and have basic computer skills.The successful candidate...

  • Microdrama Operations Leader

    2 weeks ago

    Indore, Madhya Pradesh, India beBeeCareer Full time ₹ 15,00,000 - ₹ 25,00,000

    Assistant Director Role OverviewWe are seeking a highly organized and proactive leader to join our core team.This role is ideal for someone who wants to build their career in the rapidly growing microdrama space.Plan and manage detailed shoot schedules, call sheets, and timelines.Coordinate between departments to ensure readiness before shoot days.Lead...

  • Business Operations Leader

    4 days ago

    Indore, Madhya Pradesh, India beBeeExcellence Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Service Delivery ManagerJob Summary:We are seeking an experienced and dynamic Service Delivery Manager to lead, inspire, and drive performance across our team. The successful candidate will be responsible for ensuring that Key Performance Indicators (KPIs) are consistently met, creating employee development plans, fostering a culture of engagement...

  • Operations Director

    2 weeks ago

    Indore, Madhya Pradesh, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title: Technical Operations Lead.We seek an accomplished leader to direct a team of technical professionals in a fast-paced production environment. The ideal candidate will have a solid background in Linux system administration, incident management, and cross-functional coordination.Key Responsibilities:Direct and mentor a team of technical operations...

  • Market Expansion Leader

    1 week ago

    Indore, Madhya Pradesh, India beBeeExpansion Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Job Title: Market Expansion Leader\\**Key Responsibilities:**\• Develop and implement strategic plans to expand existing markets and penetrate new ones in Banking, Insurance, and Services.\• Oversee audit reports to ensure compliance with statutory obligations and maintain a balance between growth and efficiency to meet revenue and profitability...

  • Senior People Operations Manager

    4 days ago

    Indore, Madhya Pradesh, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Title:Senior People Operations Manager Role OverviewThis is an exciting opportunity for a seasoned People Operations professional to lead the delivery of HR services globally. The ideal candidate will have a proven track record of collaborating with cross-functional groups, delivering results-driven solutions, and championing a culture of continuous...

  • Team Leader

    1 week ago

    Indore, Madhya Pradesh, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Lead a Team of Stock Market ProfessionalsWe are seeking an experienced and proactive leader to oversee our stock market operations team. As the ideal candidate, you will be responsible for leading and motivating a team of professionals, ensuring efficient and accurate execution of their duties.Provide guidance and support to team members, fostering a...

  • Operations Leadership Specialist

    5 days ago

    Indore, Madhya Pradesh, India beBeeLeadership Full time US$ 90,000 - US$ 1,20,000

    Job DescriptionWe are seeking a seasoned Operations Leadership Specialist to lead and direct the activities of our team. As a key member of our management team, you will be responsible for overseeing and directing multiple campaigns, as well as interacting with various departments and campaign team leaders on a daily basis.ResponsibilitiesMaintain open...