Guest Services Coordinator
17 hours ago
Job Overview:
As a key member of our team, you will be responsible for handling guest interactions and resolving their concerns in a timely and professional manner.
Key Responsibilities:
- Provide exceptional customer service via phone, email, or chat to ensure guests have a positive experience.
- Address guest complaints or issues promptly and professionally, escalating matters to relevant departments if necessary.
- Collaborate with the reservations team to ensure seamless communication and coordination.
- Identify opportunities to offer personalized services, upgrades, or amenities that enhance the guest experience and increase revenue.
- Promote hotel programs, special offers, and packages to encourage guest participation and loyalty.
- Maintain accurate and up-to-date contact information, preferences, and special requests for guests.
Qualifications and Skills:
- A background in hospitality, customer service, or a related field is beneficial.
- Excellent written and verbal communication skills, with the ability to convey clear and concise information.
- Strong interpersonal skills and the ability to build rapport with guests and team members.
- Highly organized and detail-oriented, able to multitask and meet deadlines without compromising on accuracy.
- Comfortable using technology tools like email, chat systems, and reservation software.
- Ability to work independently and collaborate well with others in a team-oriented environment.
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