
Reservations and Guest Experience Coordinator
6 days ago
A unique opportunity to join a luxury glamping resort inspired by nature and legacy.
As a key member of our team, you will be responsible for:
- Managing guest inquiries and reservation requests to deliver seamless booking experiences.
- Driving room sales and promoting camping packages to maximize occupancy and revenue.
- Handling modifications, cancellations, and special requests in line with company standards.
- Collaborating closely with front office and operations teams to offer holistic guest experiences.
- Keeping accurate reservation and sales records and maintaining thorough knowledge of all offerings.
- Leading the reservation and sales team serving bookings for other hotels.
- Monitoring and analyzing sales to promote new strategies and stay ahead of competition.
- Training, mentoring, and supervising team members to foster growth and consistent service excellence.
Key qualifications include:
- Bachelor's degree or equivalent experience in hospitality, tourism, or business.
- 1-2 years' experience in sales, reservations, or hospitality operations.
- Leadership, communication, and multitasking abilities.
- Willingness to work flexible hours.
Our resort offers a warm, inclusive work environment dedicated to exceptional guest service and hospitality.
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