Guest Experience Ambassador

3 days ago

Allahabad, Uttar Pradesh, India beBeeHospitality Full time ₹ 25,00,000 - ₹ 40,00,000

Seeking a dedicated Guest Relations professional to enhance guest experiences and contribute to the success of our team.

About Role:

We are looking for a seasoned Guest Relations Executive/Senior Guest Relations Executive to join us in South and West India. As a key member, you will be responsible for delivering exceptional guest services, fostering a warm atmosphere, and ensuring seamless operations at our properties.

Key Responsibilities

  • Guest Services: Greet guests with a smile, providing top-notch customer service throughout their stay.
  • Front Desk Operations: Efficiently manage check-ins and check-outs, maintaining accurate records and documentation.
  • Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary.
  • Administrative Support: Organize files, records, and documents, updating them as needed. Create and manage spreadsheets for reporting and operational needs.
  • Property Management Support:
    • Conduct inventory checks and maintain records.
    • Assist in procuring monthly supplies.
    • Step in as property in-charge during manager's absence.
  • Food and Beverage Assistance: Support serving food and beverages to ensure guest satisfaction.
  • Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.
  • Cross-Location Travel: Be willing to travel to other properties in South and West India when required.

Requirements

To succeed in this role, you will need:

  • A minimum of 6 months of industrial training or relevant experience in hospitality.
  • A pleasant personality and excellent verbal and written communication skills.
  • Final-year student or graduate from a Hotel Management program is preferred.
  • Flexibility and enthusiasm for traveling across South and West India.

Benefits

We offer:

  • A competitive salary.
  • Performance-linked incentives of up to 35% of the gross salary.
  • Complimentary accommodation and meals provided by the company.
  • The opportunity to work at multiple locations across India.

Join Our Team

If you are passionate about delivering exceptional guest experiences and have a positive attitude, we encourage you to apply for this exciting opportunity.

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