
Customer Experience Ambassador
2 days ago
Job Title: Customer Experience Ambassador
About the Role:
- Customer Interaction: Engage with customers via phone, email, and chat to provide prompt and professional responses.
- Issue Resolution: Address customer concerns efficiently while maintaining a high level of customer satisfaction.
- Information Provision: Respond to customer queries with clear communication across multiple platforms.
- Cross-Functional Collaboration: Work closely with internal teams to ensure seamless customer experiences.
- Relationship Building: Foster strong relationships with customers by understanding their needs and offering tailored solutions using third-party tools like Freshdesk, Freshchat, Exotel, Shopify, and Uniware.
- Problem-Solving: Apply strong problem-solving skills to handle customer concerns and find efficient solutions.
Requirements:
- Education: A bachelor's degree in any field is required.
- Experience: 1-3 years of experience in customer service, preferably in e-commerce.
- Skills: Excellent verbal and written communication skills, strong problem-solving abilities, technical proficiency in customer service software, and a commitment to delivering exceptional customer service with a positive attitude.
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