Exceptional Customer Experience Specialist

3 days ago

Allahabad, Uttar Pradesh, India beBeeCustomerService Full time ₹ 7,20,000 - ₹ 13,14,000

Our organization is seeking a skilled Customer Service Associate to play a vital role in delivering exceptional experiences to our valued customers.

This individual will be responsible for assisting customers with booking inquiries, managing reservations, and providing information on availability and pricing.

The ideal candidate will possess strong communication skills, attention to detail, and a passion for delivering outstanding customer service. They will also have the ability to work effectively in a team environment and under pressure.

Key responsibilities of this role include:

  • Assisting customers with ZHotel bookings by sharing property details, availability, and pricing.
  • Handling calls, messages, and inquiries from potential guests or partners.
  • Managing and updating reservation records, ensuring accuracy and timeliness.
  • Coordinating with internal teams for booking confirmations.
  • Providing follow-up and support on customer queries and resolving concerns proactively.

Requirements for this position include:

  • Bachelor's degree in Hospitality, Business Administration, or a related field.
  • Proven experience in reservations, sales, or customer service, preferably in the hospitality industry.
  • Excellent negotiation and communication skills.
  • Strong customer service orientation with a focus on delivering exceptional experiences.

As a member of our team, you will enjoy a dynamic and supportive work environment that fosters growth and development. Our organization is passionate about excellence and supporting one another, making it an exciting place to work and grow.

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