Customer Experience Advocate

9 hours ago


Allahabad, Uttar Pradesh, India beBeeRetention Full time ₹ 9,00,000 - ₹ 12,00,000

Overview:

We are seeking a proactive Customer Retention Specialist to contact customers whose trials have expired, facilitate purchases, process orders, and track follow-ups. This role will also involve monitoring outcomes and generating reports on key metrics like conversions and account actions.

Responsibilities:

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration
  • Process orders promptly after the customer reaches out and sends purchase confirmation
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation
  • Maintain detailed records of follow-ups and interactions

Key Highlights:

  • Analytical skills to track performance metrics and improve processes
  • Organized and detail-oriented with the ability to meet deadlines
  • Problem Solving ability
  • Experience in customer service
  • Strong communication and negotiation skills
  • Proficiency with CRM systems like Salesforce
  • Experience in Zendesk

About Us:

Our Fortune Technology client is ranked as one of the best companies to work with, in the world. They foster progressive culture, creativity, and a flexible work environment. Diversity in all aspects is respected.



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