
Customer Experience Advocate
9 hours ago
Overview:
We are seeking a proactive Customer Retention Specialist to contact customers whose trials have expired, facilitate purchases, process orders, and track follow-ups. This role will also involve monitoring outcomes and generating reports on key metrics like conversions and account actions.
Responsibilities:
- Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration
- Process orders promptly after the customer reaches out and sends purchase confirmation
- Coordinate account suspensions for non-response as needed, ensuring proper documentation
- Maintain detailed records of follow-ups and interactions
Key Highlights:
- Analytical skills to track performance metrics and improve processes
- Organized and detail-oriented with the ability to meet deadlines
- Problem Solving ability
- Experience in customer service
- Strong communication and negotiation skills
- Proficiency with CRM systems like Salesforce
- Experience in Zendesk
About Us:
Our Fortune Technology client is ranked as one of the best companies to work with, in the world. They foster progressive culture, creativity, and a flexible work environment. Diversity in all aspects is respected.
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