Cisco Technical Support Specialist

2 days ago


Belgaum, Karnataka, India beBeetechnical Full time ₹ 15,00,000 - ₹ 20,00,000

Job Title: Senior Technical Support Engineer

Role Summary:

We are seeking a highly skilled and experienced Senior Technical Support Engineer to provide advanced technical support and release management for Cisco UCCE, UCCX, PCCE solutions, and 3rd party call recording platforms.

Detailed Responsibilities:

  • Technical Expertise: Strong understanding of Cisco ICM, CCMP, CVP, CUIC, MACD creation in Cisco UCCE and IPT platforms, VOIP protocols (SIP, H.323, MGCP), ITIL process, and Cisco Voice network deployment models.
  • Support and Coordination: Collaborate with third-party providers to resolve telecommunications issues and OEMs for incident resolution.
  • Troubleshooting and Analysis: Perform remote or on-site troubleshooting activities, including system design issues, upgrade plans, and technical documentation creation.
  • Team Collaboration and Communication: Act as a point of contact for service delivery issues, provide team support, and maintain knowledge base documentation.

Required Skills and Qualifications:

  • 10+ years of experience in Cisco UC, UCCE, Voice gateway, call management, Webex, CVP, VMware, patch management, and release management.
  • Excellent communication and problem-solving skills.
  • Strong analytical and verbal/written communication skills.
  • UCCE or PCCE email and voice communication skills, teamwork, and presentation preparation.

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