Expert Customer Engagement Specialist

3 days ago

Tiruppur, Tamil Nadu, India beBeeBrazeDeveloper Full time ₹ 12,00,000 - ₹ 16,00,000

Developing engaging customer experiences is a complex task that requires innovative strategies and expert execution. As a Braze Developer, you will play a crucial role in driving business growth by crafting personalized campaigns that resonate with customers.

Key Responsibilities:

  • Design, configure, and maintain customer engagement campaigns using the Braze platform, leveraging Liquid templating and Canvas to create tailored experiences.
  • Integrate Braze with backend systems via REST APIs, Webhooks, and SDKs, ensuring seamless data exchange and streamlined workflows.
  • Implement event tracking, user attributes, and audience segmentation, providing actionable insights to inform campaign optimization.
  • Collaborate with stakeholders to translate campaign requirements into actionable Braze workflows, fostering cross-functional collaboration and knowledge sharing.
  • Troubleshoot and optimize message delivery, personalization, and performance, ensuring exceptional customer experiences.
  • Ensure compliance with best practices for user privacy, data security, and regulatory requirements, safeguarding customer trust.
  • Provide technical guidance and training to internal teams on using Braze, empowering them to unlock its full potential and drive business success.

Requirements:

  • Bachelor's or Master's degree in Computer Science, Mathematics, Economics, Statistics, or a related field.
  • 2+ years of hands-on experience working with the Braze platform, including experience with Braze SDKs (iOS, Android, or Web).
  • Familiarity with Braze Currents and data streaming to external platforms, such as Salesforce or Segment.
  • Ability to work independently in a remote environment, with excellent communication and documentation skills.

This is an exciting opportunity to join a dynamic team and contribute to the development of innovative customer experiences that drive business outcomes.

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