Technical Customer Engagement Specialist

3 days ago

Tiruppur, Tamil Nadu, India beBeeSolution Full time ₹ 20,00,000 - ₹ 40,00,000
Customer Success Expert

We are seeking a seasoned professional to assume the role of Customer Success Expert. This position requires an individual who can act as a technical and functional expert on Gainsight, supporting customer success strategy.

The ideal candidate will partner with global Professional Services and Operations teams to design, implement, and optimize Gainsight solutions for internal and client-facing use cases. They will be responsible for configuring, customizing, and administering Gainsight across multiple business units.

Key Responsibilities
  • Act as the subject matter expert (SME) on Gainsight for the team, ensuring seamless adoption and best practices in data integrity, governance, and automation.
  • Own the configuration, customization, and administration of Gainsight, designing and implementing business processes, playbooks, and workflows to drive customer engagement and retention.
  • Collaborate with global PSO teams to deliver end-to-end Gainsight implementations for internal and external stakeholders, managing integration of Gainsight with other enterprise systems.
  • Partner with Customer Success, Product, and Data teams to define KPIs, dashboards, and reports that deliver actionable insights, working with business stakeholders to translate needs into Gainsight solutions.

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