Sales and Partnership Development Manager

4 days ago

Hyderabad Secunderabad Telangana Nalgonda, India beBeeRelationship Full time US$ 80,000 - US$ 1,20,000
Customer Relationship Specialist

Overview:

The Customer Relationship Specialist is a key role in driving customer satisfaction and loyalty. This position involves developing and maintaining strong, long-lasting relationships with clients by understanding and anticipating their needs.

Responsibilities:

  • Implement strategies using Salesforce to track, analyze, and report on customer engagement activities and outcomes.
  • Coordinate and lead efforts to improve the entire customer lifecycle, focusing on retention and acquisition initiatives.
  • Collaborate with marketing teams to tailor successful campaigns that engage and attract key customer segments.
  • Regularly analyze customer feedback and data to identify trends and draw insights for decision-making and strategy improvement.
  • Resolve customer complaints swiftly, ensuring customer satisfaction and sustaining positive public relations.
  • Conduct regular reviews of CRM processes and implement improvements to optimize efficiency and customer experience.

Requirements:

  • Graduation completion certificate.
  • Proficiency in Salesforce to manage and optimize all CRM functions effectively.
  • Ability to map customer journeys to enhance engagement and foster customer loyalty through strategic insights.
  • Strong communication skills to articulate customer needs and align them with business objectives clearly and concisely.
  • Expertise in data analysis to interpret customer data and derive actionable insights that drive retention and sales.
  • Experience with email marketing tools to design and implement successful campaigns that resonate with customer preferences.
  • Effective conflict resolution skills to address and resolve customer issues promptly, ensuring satisfaction and trust.
  • In-depth knowledge of retail sales practices and principles to increase sales opportunities and customer engagement.
  • Must have the ability to work collaboratively within cross-functional teams, maintaining synergy between all customer-facing operations.

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