Senior Technical Customer Support Specialist

5 days ago


Imphal, Manipur, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878
Customer Support Role

We seek an exceptional technical support professional to provide top-notch assistance to our clients. This individual will be responsible for delivering excellent customer experiences, ensuring complete satisfaction with our products and services.

Responsibilities
  • Offer technical assistance to customers through phone, email, and chat.
  • Diagnose and resolve technical issues related to our products and services.
  • Collaborate with engineering and product teams to address complex issues.
  • Document interactions and maintain records of customer inquiries and resolutions.
  • Contribute to the development and improvement of support processes and documentation.
Essential Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3-6 years of experience in customer support or technical support roles.
  • Strong understanding of software applications and troubleshooting techniques.
  • Experience with ticketing systems and customer relationship management (CRM) software.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.


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