
Senior Technical Customer Support Specialist
5 days ago
We seek an exceptional technical support professional to provide top-notch assistance to our clients. This individual will be responsible for delivering excellent customer experiences, ensuring complete satisfaction with our products and services.
Responsibilities- Offer technical assistance to customers through phone, email, and chat.
- Diagnose and resolve technical issues related to our products and services.
- Collaborate with engineering and product teams to address complex issues.
- Document interactions and maintain records of customer inquiries and resolutions.
- Contribute to the development and improvement of support processes and documentation.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-6 years of experience in customer support or technical support roles.
- Strong understanding of software applications and troubleshooting techniques.
- Experience with ticketing systems and customer relationship management (CRM) software.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
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Senior Technical Support Professional
5 days ago
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Customer Support Professional
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Customer Interaction Representative
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Voice Specialist
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JC Senior Digital Repair Specialist
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Customer Service Representative
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