Voice Specialist

1 week ago

Imphal, Manipur, India Talent Acquaintance Full time
Job Description

- A Voice Specialist is responsible for handling customer interactions and inquiries over the phone.
- The role involves providing expert assistance, resolving issues, and ensuring a high level of customer satisfaction.
- This position requires strong verbal and interpersonal skills to effectively communicate with customers, understand their needs, and provide clear and accurate information.
- The specialist is responsible for troubleshooting problems, offering solutions, and escalating complex issues to the appropriate departments.
- They are also required to document all customer interactions and case details accurately in a CRM or a specific call management system.
- The job demands a high degree of patience, a calm and professional demeanor under pressure, and the ability to meet key performance indicators (KPIs) related to call handling time and first-call resolution.

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