Customer Interaction Representative

1 week ago


Imphal, Manipur, India beBeeVerbal Full time
Job Description:

A Voice Specialist is responsible for handling customer interactions and inquiries over the phone.

The role involves providing expert assistance, resolving issues, and ensuring a high level of customer satisfaction.

  • This position requires strong verbal and interpersonal skills to effectively communicate with customers, understand their needs, and provide clear and accurate information.
  • The specialist is responsible for troubleshooting problems, offering solutions, and escalating complex issues to the appropriate departments.
  • They are also required to document all customer interactions and case details accurately in a CRM or a specific call management system.
Required Skills and Qualifications:
  • Strong verbal and interpersonal skills
  • Excellent communication and problem-solving skills
  • Able to work under pressure and meet key performance indicators (KPIs) related to call handling time and first-call resolution
  • Ability to document customer interactions and case details accurately
Benefits:

As a Voice Specialist, you will have the opportunity to develop your communication and problem-solving skills while working in a fast-paced environment. You will be part of a dynamic team that values customer satisfaction and strives to deliver exceptional results.



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