Senior Technical Support Professional

4 days ago


Imphal, Manipur, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878
Customer Support Specialist

We are seeking a highly skilled and dedicated Customer Support Specialist to provide exceptional technical support to our customers. The ideal candidate will be responsible for delivering top-notch customer service, ensuring their satisfaction with our products and services.

Key Responsibilities:
  • Provide technical support to customers via phone, email, chat, and other channels.
  • Diagnose and troubleshoot technical issues related to our products and services.
  • Collaborate with engineering and product teams to resolve complex issues.
  • Document support interactions and maintain records of customer inquiries and resolutions.
  • Assist in the development and improvement of support processes and documentation.
Requirements and Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3-6 years of experience in a customer support or technical support role.
  • Strong understanding of software applications and troubleshooting techniques.
  • Experience with ticketing systems and customer relationship management (CRM) software.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.

This is a fantastic opportunity to showcase your expertise and contribute to the success of our organization.



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