Branch Operations Manager
4 weeks ago
Job Title: Branch Operations Manager
Job Summary:
Raffles Educity is seeking a highly skilled Branch Operations Manager to lead our branch team and drive business growth. The successful candidate will be responsible for supervising and guiding the team, managing branch operations, and building strong relationships with clients and employees.
Key Responsibilities:
- Guide and direct the Operations Manager to achieve registration targets, including 100 students for immigration and IELTS coaching.
- Manage daily and monthly walk-in targets (footfall) and revenue targets.
- Lead the Centre Head (Operations Manager IELTS) to successfully manage the IELTS Centre and achieve target admissions and 100% seat capacity utilization.
- Direct the Filing team to achieve files lodging targets per branch (intake-wise).
- Guide the Admissions team to achieve target TAT for applying to colleges within 24 hours of admission opening.
- Manage overall branch operations to ensure dropout rate per branch is within predetermined limits.
- Provide direction to the Marketing Executive and coordinate with the Marketing Head to ensure effective execution of BTL marketing activities, brand promotion, seminars, and similar marketing activities.
- Design and deploy processes and practices within the branch for ensuring high standards of customer satisfaction.
- Ensure capability building and training of employees in the branch and achievement of target training man-days.
- Regularly record and monitor employee productivity and engagement levels and ensure ongoing initiatives to ensure high productivity levels and employee engagement.
Requirements:
- Graduate/Post-Graduation degree.
- 6-10 years of experience in sales and marketing, branch operations handling, team handling (40-60 team size), and hospitality/service industry/coaching institutes.
- English speaking, Punjabi, and Hindi language skills.
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