Branch Operations Assistant Manager

1 week ago


Chandigarh, Chandigarh, India HSBC Full time
Unlock New Opportunities with HSBC

Are you looking for a career that will take you further? HSBC offers opportunities, support, and rewards that will help you grow and succeed. As an Assistant Manager Branch Operations, you will play a key role in ensuring timely and error-free reporting of transactions, managing customer communication, and exceling in distribution services and investor services.

Key Responsibilities

• Ensure timely and accurate reporting of transactions

• Manage customer communication to resolve issues efficiently

• Excel in distribution services and investor services, with a focus on corporate customers

• Collaborate with service providers to identify and address discrepancies

• Contribute to process efficiency suggestions and customer delight initiatives

• Comply with regulatory requirements and contribute to knowledge management

• Support recruitment, contingency, and leave planning efforts

• Ensure compliance with process manuals and FIM

• Excel in monthly reporting

Requirements

• Good understanding of mutual fund and security markets

• Excellent verbal and written communication, team, and interpersonal skills

• Ability to work in a client-facing role with a service-oriented mindset

• Postgraduate degree or minimum 2+ years of experience in a client-facing role

• Knowledge of local language an advantage

Why HSBC?

HSBC is committed to building a culture where all employees are valued, respected, and opinions count. We offer a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.



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