Branch Operations Manager
3 weeks ago
Job Title: Branch Operations Manager
Job Summary:
Raffles Educity is seeking a highly skilled Branch Operations Manager to lead our branch team in achieving revenue, registration, and filing targets. The successful candidate will provide leadership, guidance, and direction to the team, ensuring efficient branch operations and high standards of customer satisfaction.
Key Responsibilities:
- Guide and direct the Operations Manager to achieve registration targets, including 100 students for immigration and IELTS coaching.
- Oversee daily and monthly walk-in targets (footfall) and revenue targets.
- Lead the Centre Head (Operations Manager IELTS) to successfully manage the IELTS Centre and achieve target admissions and 100% seat capacity utilization.
- Direct the Filing team to ensure achievement of files lodging targets per branch (intake-wise).
- Guide the Admissions team to achieve target TAT for applying to colleges within 24 hours of admission opening.
- Lead the Admissions team to achieve Admission Success Rate targets (success of admission in colleges).
- Manage overall branch operations to ensure dropout rate per branch is within predetermined limits.
- Provide direction to the Marketing Executive and coordinate with the Marketing Head to ensure effective execution of BTL Marketing activities, brand promotion, seminars, and similar marketing activities.
- Design and deploy processes and practices within the branch for ensuring high standards of customer satisfaction.
- Design and deploy initiatives to ensure achievement of target walks-ins per month.
- Ensure capability building and training of employees in the branch and achievement of target training man-days.
- Regularly record and monitor employee productivity and employee engagement levels and ensure ongoing initiatives to ensure high productivity levels and employee engagement.
Requirements:
- Graduate/Post-Graduation degree.
- 6 to 10 years of experience in sales and marketing, branch operations handling, team handling (40 to 60 team size), and hospitality/service industry/coaching institutes.
- English speaking, Punjabi, and Hindi language skills.
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