Branch Director
3 weeks ago
Function/Department : Operations
Division : Bathinda
Job Purpose:
As a Branch Director at Raffles Educity, you will lead the branch team to achieve revenue, registration, and filing targets. Your role involves supervising and guiding the team to manage branch operations efficiently, build organizational brand, and maintain successful client relationships.
Key Responsibilities :
- Guide, lead, and direct the Operations Manager to ensure achievement of registration targets.
- Manage daily and monthly walk-in targets.
- Oversee revenue targets and ensure their achievement.
- Lead the Centre Head in managing the IELTS Centre to achieve target admissions and seat capacity utilization.
- Direct the Filing team to ensure achievement of files lodging targets per branch.
- Guide the Admissions team to achieve target TAT for applying to colleges within 24 hours of admission opening.
- Ensure the Admissions team achieves Admission Success Rate targets.
- Monitor and manage overall branch operations to ensure dropout rates are within limits.
- Provide direction to the Marketing Executive and Marketing Head to ensure effective BTL Marketing activities and brand promotion.
- Design processes and practices within the branch for customer satisfaction.
- Develop initiatives to achieve target walk-ins per month.
- Ensure employee capability building and training, and achieve target training man-days.
- Monitor employee productivity and engagement levels.
- Ensure employee retention and satisfaction.
- Qualification
- Graduate/Post-Graduation
- Experience (Years)
- 6 to 10 years (Age Range 30 to 35)
- Experience (Qualitative)
- Sales and Marketing experience
- Branch Operations Handling experience
- Team Handling (40 to 60 team size)
- English speaking, Punjabi and Hindi
- Hospitality / Service industry / Coaching Institutes
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