Strategic Operations Manager IELTS

4 days ago


Chandigarh, Chandigarh, India Raffles Educity Full time

Function/Department : Centre Operations

Division : Branch Office

Job Purpose:

As a key member of the Raffles Educity team, the Centre Director IELTS will be responsible for driving the operational excellence of our IELTS Coaching Centre. This will involve ensuring full seat capacity utilisation, high academic standards, and a culture of excellence that positions us as the most preferred Coaching Centre for IELTS.

Key Responsibilities :

The Centre Director IELTS will be responsible for:

  • Monitoring centre operations to ensure optimal performance and efficiency.
  • Designing and implementing frameworks for regular student performance assessment and measurement.
  • Providing regular feedback to faculty on student performance, identifying areas for improvement, and implementing corrective measures.
  • Driving initiatives to achieve IELTS Result Success Rate targets.
  • Ensuring minimal drop-out rates and high student retention.
  • Developing and implementing frameworks for faculty performance assessment and monitoring.
  • Coaching faculty to maintain high academic standards and achieve positive student feedback.
  • Supervising front desk operations to ensure efficiency and effectiveness.
  • Training and coaching front desk executives to deliver exceptional student experiences.
  • Maintaining mechanisms for regular student interaction and feedback.
  • Taking timely corrective action to resolve student challenges.

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