Branch Operations Manager
2 days ago
At HSBC, we're committed to building a culture where all employees are valued, respected, and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.
Key Responsibilities
• Ensure timely and error-free reporting of transactions received at the Investor Service Centre.
• Manage customer communication effectively to achieve timely resolution.
• Excel in distribution services and investor services with a special focus on corporate customers.
• Have close interface with service providers and highlight any discrepancies or gaps noticed in a timely manner.
• Explore and process efficiency suggestions to contribute to customer delight.
• Comply with applicable regulatory requirements on qualifications required for the job profile.
• Contribute to the knowledge management initiative of the customer service team.
• Ensure compliance to the process manual and FIM.
• Excel in the monthly reporting process.
Requirements
• A good understanding of mutual fund/security markets.
• Good verbal and written communication, team, and interpersonal skills.
• The inclination to work in a client-facing role with a bent of mind for 'service'.
• Ideally a postgraduate or minimum 2+ years of experience in a client-facing role involving Service, Query Handling.
• Knowledge of local language will be an advantage.
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