Hospitality Team Member

4 weeks ago


Mumbai, Maharashtra, India Accor Full time

As an integral part of our Accor team, the Guest Service Associate plays a vital role in ensuring the exceptional experience of our guests. Key Responsibilities:

  • Set up and maintain all operating equipment to ensure seamless guest experiences.
  • Familiarize yourself with our diverse menu offerings to provide personalized recommendations.
  • In the absence of the Assistant Manager - Guest Service, take charge of guest orders, advise on specials, and maintain accurate guest accounts.
  • Utilize every opportunity to promote hotel facilities, sales through sound product knowledge and selling skills.
  • Attend to guest queries, inquiries, and requests in a helpful, professional, yet warm and friendly manner.
  • Control room inventory and assign rooms per guest needs.
  • Familiarize yourself with the property layout, fire exits, and elevator locations.

Key Qualifications:

  • Hotel management degree or relevant culinary diploma.
  • 1-2 years of work experience.
  • Able to work under pressure, meet deadlines.
  • Results-driven, excellent communication skills.
  • Ability to think strategically, inductively, and creatively.
  • Pleasant personality and grooming.

We are an inclusive company, committed to diversity and inclusion. Our ambition is to attract, recruit, and promote diverse talent. We strive for a work environment that is respectful, supportive, and inclusive. If you are passionate about delivering exceptional guest experiences and working in a dynamic team environment, we encourage you to apply.



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