Food and Beverage Team Member

2 weeks ago

Mumbai, Maharashtra, India Accor Full time

Company Overview

Accor, a global leader in hospitality, invites applications for a Food and Beverage Team Member role at one of our hotels.

We offer competitive salary packages to ensure you enjoy the best of what we have to offer. Our estimated salary range for this position is $45,000 - $60,000 per annum.

Job Description

As a Food and Beverage Team Member, you will be responsible for delivering exceptional guest experiences through attentive service, maintaining high standards of cleanliness and presentation, and adhering to Accor's operational procedures.

Main Responsibilities:

  • To provide courteous, professional, efficient, and flexible service at all times following Novotel standards.
  • To perform all duties and tasks in the assigned place of work.
  • To be entirely flexible and adapt to rotate within the different sub-departments of the Food & Beverage division or any other department of the hotel as assigned.
  • To be fully conversant with all services and facilities offered by the hotel.
  • To perform opening and closing procedures established for the place of work as assigned.
  • To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up-sell alternatives.
  • To ensure that the place of work and surrounding area is kept clean and organized at all times.
  • To monitor operating supplies and reduce spoilage and wastage.
  • To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow-up with guests.

Personnel Requirements:

  • To have an understanding of and adhere to the hotel's rules and regulations and in particular the policies and procedures relating to Fire, Hygiene, Health, and Safety.
  • To report for duty punctually wearing the correct uniform and name tag at all times.
  • To maintain a high standard of personal appearance and hygiene at all times.
  • To maintain a good rapport and working relationship with staff in the outlet and all other departments.
  • To attend and contribute to all staff meetings, departmental, and hotel trainings scheduled and other related activities.
  • To undertake any reasonable tasks and secondary duties as assigned by the manager or Team Leader.
  • To respond to any changes in the restaurant function as dictated by the hotel.

Additional Responsibilities:

  • To assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.
  • To carry out any other reasonable duties and responsibilities as assigned.

Occupational Health and Safety:

All employees are expected to safeguard their health and safety, and the health and safety of others, in the workplace.

Replacement and Temporary Mission:

You are expected to be ready and responsible for any job assigned by Management.

Qualifications and Skills:

Your experience and skills include:

A service-focused personality is essential, and a passion for everything food and beverage.

Previous experience in a similar leadership role is an asset.

Strong interpersonal and problem-solving abilities, and the ability to lead by example.

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