Food and Beverage Hostess

1 month ago


Mumbai, Maharashtra, India Accor Full time
Job Title: Food and Beverage Hostess

At Fairmont Hotels & Resorts, we are seeking a skilled Food and Beverage Hostess to join our pre-opening team at Fairmont Mumbai. As a Food and Beverage Hostess, you will be responsible for providing exceptional guest service, ensuring a seamless dining experience, and contributing to the success of our luxury hospitality brand.

Key Responsibilities:
  • Guest Engagement: Welcome guests warmly, escort them to their tables, and ensure their comfort throughout their dining experience.
  • Menu Knowledge: Provide detailed information about menu items, including ingredients and preparation methods, and make recommendations based on guest preferences.
  • Order Management: Take accurate food and beverage orders from guests, ensuring all special requests are communicated to the kitchen and bar.
  • Service Coordination: Work closely with kitchen and bar staff to ensure timely delivery of orders and maintain smooth service flow.
  • Upselling: Proactively promote menu items, beverages, and special promotions to maximize revenue opportunities.
  • Quality Assurance: Monitor and ensure the quality of food and beverage presentation meets Fairmont standards before serving to guests.
  • Problem Resolution: Address any guest concerns or complaints promptly and professionally, striving to resolve issues to the guest's satisfaction.
  • Team Collaboration: Collaborate with fellow team members to provide seamless service and contribute to a positive working environment.
  • Hygiene and Safety: Adhere to hygiene and safety regulations to maintain a clean and safe work environment for guests and colleagues.
Qualifications:
  • Previous experience in a similar role within the hospitality industry is preferred.
  • Excellent communication and interpersonal skills with the ability to engage positively with diverse guests.
  • Strong organizational skills and attention to detail.
  • Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
  • Flexibility to work shifts, including weekends and holidays as per business needs.
  • Knowledge of food and beverage operations, including wine service, is an advantage.
  • Diploma or degree in hospitality management or a related field is desirable.
Our Commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.



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