
Revenue Recovery Specialist
6 days ago
Job Title: Revenue Recovery Specialist
Description:
We are seeking a skilled and results-driven Revenue Recovery Specialist to join our team. In this role, you will be responsible for managing customer relationships and resolving complaints in a professional and courteous manner.
You will also be responsible for handling inbound and outbound calls to collect payments and update customer accounts. To achieve this goal, you will develop and implement strategies to improve collection efficiency and reduce delinquencies.
The ideal candidate will have strong knowledge of BFSI operations, particularly in tele collection or collections. Excellent communication and interpersonal skills are essential for success in this role. Ability to work in a fast-paced environment and meet targets is also required.
You will collaborate with internal teams to resolve complex customer issues and maintain accurate records of customer interactions and transactions. Identifying and escalating potential fraud cases to senior management is also a critical aspect of the job.
This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and driving business growth through efficient revenue recovery practices.
Key Responsibilities:
- Manage customer relationships and resolve complaints in a professional and courteous manner.
- Handle inbound and outbound calls to collect payments and update customer accounts.
- Develop and implement strategies to improve collection efficiency and reduce delinquencies.
- Collaborate with internal teams to resolve complex customer issues.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate potential fraud cases to senior management.
Requirements:
- Strong knowledge of BFSI operations, particularly in tele collection or collections.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet targets.
- Strong problem-solving and analytical skills.
- Familiarity with CRM software and Microsoft Office applications.
- Ability to build strong relationships with customers and internal stakeholders.
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