
Lead Recovery Specialist
2 weeks ago
Agency Recovery Manager
Job Overview:As an Agency Recovery Manager, you will lead a team of recovery specialists in managing delinquent portfolios and developing strategies to maximize collections efficiency.
Key Responsibilities:
- Manage onboard, train, and review performance of recovery partners to ensure adherence to SLAs, compliance, and fair collection practices
- Drive recovery performance on delinquent portfolios (Buckets: 30+, 60+, 90+, written off cases) and develop strategies to optimize collections efficiency
- Execute field recovery actions including skip tracing, settlements, legal recoveries where required, and channel performance analysis
- Ensure recovery agents are well-informed, trained, and aligned with company standards and initiate corrective actions in case of underperformance
- Maintain MIS and daily/weekly performance reports
Required Skills and Experience:
- Graduate/Postgraduate in any discipline
- 3 to 8 years of experience in collections/recovery with strong exposure to agency/channel handling
- Familiarity with retail finance, unsecured loans, two-wheeler loans, microfinance, or Commercial Vehicle is a plus
- Ability to travel extensively and manage field recovery operations
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