Lead Recovery Specialist

2 weeks ago


Bengaluru, Karnataka, India beBeeCollections Full time ₹ 50,00,000 - ₹ 1,00,00,000
Job Title:

Agency Recovery Manager

Job Overview:

As an Agency Recovery Manager, you will lead a team of recovery specialists in managing delinquent portfolios and developing strategies to maximize collections efficiency.

Key Responsibilities:

  • Manage onboard, train, and review performance of recovery partners to ensure adherence to SLAs, compliance, and fair collection practices
  • Drive recovery performance on delinquent portfolios (Buckets: 30+, 60+, 90+, written off cases) and develop strategies to optimize collections efficiency
  • Execute field recovery actions including skip tracing, settlements, legal recoveries where required, and channel performance analysis
  • Ensure recovery agents are well-informed, trained, and aligned with company standards and initiate corrective actions in case of underperformance
  • Maintain MIS and daily/weekly performance reports

Required Skills and Experience:

  • Graduate/Postgraduate in any discipline
  • 3 to 8 years of experience in collections/recovery with strong exposure to agency/channel handling
  • Familiarity with retail finance, unsecured loans, two-wheeler loans, microfinance, or Commercial Vehicle is a plus
  • Ability to travel extensively and manage field recovery operations


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