IT Support Professional

3 days ago

Nashik, Maharashtra, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000
About the Role

This role involves delivering exceptional IT support to our End User Services team as a key member. You will work independently and collaboratively with peers to provide hands-on assistance, resolve technical issues, and ensure seamless day-to-day operations.

The job entails troubleshooting technical problems, managing IT assets, deploying hardware, and ensuring users have the tools and support they need to stay productive.

Main responsibilities include providing face-to-face technical support for hardware, software, and corporate mobile devices. This also involves addressing tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access. Additionally, you will be supporting technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments using ServiceNow for incident management, asset tracking, and user request handling.

  • Key Responsibilities:
  • Conduct remote troubleshooting and guide users through resolutions.
  • Participate in hardware deployment and decommissioning, including managing loaner devices.
  • Maintain accurate asset records and support compliance processes.
  • Support end users with BYOD and personal devices in line with company policy.
  • Host product demos, provide training, and promote technology adoption.
  • Escalate unresolved issues while maintaining SLA compliance.
About You

We are looking for a skilled Technical Support Specialist who can join our team. The ideal candidate should have 1-3 years of experience in Desktop/Help Desk Support for domestic and international users.

  • Requirements:
  • Any graduate with 15 years of formal education.
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
  • Strong working knowledge of ServiceNow or similar ITSM tools.
  • Experience with Citrix environments, Office 365, and mobile device configuration.
  • Solid problem-solving skills and a proactive mindset.
  • Ability to work in 24x7 rotational shifts as per business needs.
  • Excellent communication, empathy, and customer service skills.
  • Organizational discipline for asset and vendor management.

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