Global Technical Support Professional

22 hours ago

Nashik, Maharashtra, India beBeeSpecialist Full time ₹ 4,80,000 - ₹ 7,20,000

Job Overview

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We are a FinTech company offering a suite of powerful SaaS solutions. Our mission is to empower traders with the insights they need to make better decisions in fast-moving financial markets.

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This role is ideal for someone who is quick-thinking, empathetic, and skilled in written communication. If you're familiar with SaaS platforms and have a passion for trading or finance, that's a strong plus.

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This Support Specialist will be the primary point of contact for our global user base, assisting traders in navigating the platform, troubleshooting issues, and understanding key features in real-time.

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  • Respond to customer queries primarily via live chat and email
  • Guide users through platform features, onboarding, and usage best practices
  • Maintain a knowledge base and ensure help content is up to date
  • Independently troubleshoot product issues using internal tools, help resources, and platform knowledge
  • Track recurring issues and contribute to support process improvements
  • Ensure fast, clear, and empathetic communication with a global audience
  • Handle concurrent chats/emails accurately
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About the Role

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Support Specialists typically graduate with 2+ years of experience in live chat and email support roles. They are self-starters who can learn product knowledge and workflows independently.

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  • Proven ability to manage multiple chat threads simultaneously with high accuracy
  • Excellent written English and strong professional communication skills
  • Prior experience supporting a SaaS product or FinTech platform is highly preferred
  • Ability to confidently navigate and understand a complex, feature-rich platform
  • Familiarity with or interest in stock markets/trading is a strong plus
  • Basic Excel proficiency and comfort with structured data formats
  • Willingness to work night shifts aligned with US hours
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Benefits and Growth Opportunities

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  • Competitive pay with performance-based growth opportunities
  • Clear upward mobility into senior support, product, technical or operations roles
  • Collaborate with a focused, friendly, and fast-moving team
  • Learn the ins and outs of FinTech, trading analytics, and customer ops
  • Be the real-time support lead for thousands of global traders
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About You

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To succeed in this role, you should possess excellent problem-solving skills, strong communication abilities, and a willingness to learn and adapt quickly.

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