Software Support Professional

1 day ago

Nashik, Maharashtra, India beBeeSoftwareSupport Full time ₹ 45,00,000 - ₹ 85,00,000

Software Support Specialist


We are seeking a skilled Software Support Specialist to join our team. In this role, you will be the first point of contact for customers seeking technical assistance via various communication channels.


Key Responsibilities:
  • ">

  • Diagnose and resolve software-related issues, including functionality problems, error messages, and usability challenges.

  • Guide users step-by-step through problem-solving processes or feature usage.

  • Prioritize and manage multiple support requests simultaneously, ensuring timely responses and resolutions.

  • Evaluate and escalate complex or unresolved issues to higher-level support teams, development teams, or relevant departments.

  • Collaborate with internal teams to provide feedback and facilitate bug fixes or feature enhancements.

  • Develop and maintain accurate documentation of customer interactions, technical issues, and resolutions in our ticketing system.

  • Contribute to and maintain a knowledge base, FAQs, and self-help articles to empower users and reduce support volume.

  • Identify recurring issues and suggest proactive solutions or training materials.

  • Stay updated on industry trends and software advancements to provide expert guidance to customers.

  • Ensure a positive customer experience by being empathetic, professional, and efficient.

  • Develop strategies to continuously improve support processes and product usability based on customer feedback.


Required Skills and Qualifications:
  • ">

  • 1-2 years of experience in software support or a related field.

  • Strong analytical and problem-solving skills.

  • Excellent communication and interpersonal skills.

  • Able to work in a fast-paced environment and prioritize multiple tasks efficiently.

  • Bachelor's degree in Computer Science, Information Technology, or a related field.


Benefits:
  • ">

  • Competitive salary and benefits package.

  • Opportunities for career growth and professional development.

  • A dynamic and supportive work environment.


Others:

Job Type: Full-time

",

  • Administrative Support Professional

    1 day ago

    Nashik, Maharashtra, India beBeeAdministration Full time ₹ 1,20,000 - ₹ 2,00,000

    Job Title:Front Desk ExecutiveAbout the RoleWe are seeking an experienced and organized Front Desk Executive to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service and administrative support.Key ResponsibilitiesManaging reception and ensuring a positive first impression for visitorsHandling...

  • IT Technical Support Specialist

    7 hours ago

    Nashik, Maharashtra, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 10,00,000

    We are looking for a talented IT professional to join our team as a technical support specialist.Job SummaryThis role involves providing expert technical assistance and support to employees and infrastructure in Nashik. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a commitment to delivering timely and...

  • Software Development Opportunity

    7 hours ago

    Nashik, Maharashtra, India beBeeSoftware Full time ₹ 7,50,000 - ₹ 15,00,000

    Are you a talented and motivated individual looking to kick-start your career in software development? We are seeking a skilled and enthusiastic Software Developer to join our team.Job Description:The ideal candidate will have strong knowledge in Java-script, HTML, and Java. They will be responsible for developing software applications using these...

  • Highly Experienced Software Development Professional Wanted

    4 days ago

    Nashik, Maharashtra, India beBeeSoftware Full time US$ 1,00,000 - US$ 1,30,000

    Senior Backend Software Engineer RoleWe are seeking a seasoned Senior Backend Software Engineer to join our team. This is an exciting opportunity for a talented professional with expertise in software development and Quality Assurance.This senior role involves working closely with the product owner, area architect, and team members to clarify business needs...

  • Financial Professional For Nashik

    7 hours ago

    Nashik, Maharashtra, India beBeeAccountant Full time ₹ 8,00,000 - ₹ 12,00,000

    Financial Professional Job OpeningWe are seeking a highly skilled Financial Professional to join our team in Nashik, India.The successful candidate will be responsible for:Preparing and maintaining accurate financial records, reports, and ledgers;Reconciling bank statements and ensuring the integrity of financial data;Managing accounts payable and receivable...

  • Financial Professional

    7 hours ago

    Nashik, Maharashtra, India beBeeAccounting Full time ₹ 4,50,000 - ₹ 6,00,000

    Financial ProfessionalWe are seeking a skilled Financial Professional to join our team.Job Overview:The successful candidate will have a minimum of 2 years of experience in financial management and possess excellent knowledge of financial regulations, accounting software, and systems. They will be responsible for managing financial transactions, preparing...

  • Office Support Assistant

    2 days ago

    Nashik, Maharashtra, India beBeeOffice Full time ₹ 2,50,000 - ₹ 4,50,000

    Job Title: Office Support AssistantJob Description:The successful candidate will be responsible for maintaining the cleanliness and orderliness of the office premises, including workstations, common areas, meeting rooms, pantry, and restrooms.Main Responsibilities:Maintain a clean and organized workspace, adhering to health and safety standards.Provide...

  • Customer Relations Professional

    11 hours ago

    Nashik, Maharashtra, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Customer Relations ProfessionalAt a leading organization, we are seeking a highly skilled Customer Relations Executive to join our team.About the RoleA key aspect of this role is providing training and guidance to CRM teams. The ideal candidate will have previous experience in CRM software and be comfortable interacting with clients. Additionally,...

  • HR Support Professional

    20 hours ago

    Nashik, Maharashtra, India beBeeInternee Full time ₹ 30,00,000 - ₹ 60,00,000

    As a Human Resources Intern, you will have the opportunity to experience the full spectrum of HR activities in a fast-paced environment.About the RoleThis hands-on role offers a unique chance to coordinate and facilitate smooth employee onboarding, from documentation to induction and first-day experience. You will plan and execute engaging activities and...

  • Fresh IT Support Opportunities

    19 hours ago

    Nashik, Maharashtra, India beBeeSupport Full time ₹ 45,00,000 - ₹ 60,00,000

    Job Overview: We are seeking a skilled and customer-focused IT Support Specialist to provide technical assistance and support to our employees and infrastructure.As an IT Support Specialist, you will be responsible for troubleshooting hardware and software issues, managing network connectivity, maintaining IT systems, and ensuring the smooth operation of our...