Global Technical Support Expert

16 hours ago

Nashik, Maharashtra, India beBeeSupport Full time ₹ 10,00,000 - ₹ 15,00,000

Job Title: Global Support Specialist

About the Role

Our organization seeks a highly skilled and proactive support specialist to join our global team. In this position, you will be responsible for monitoring, incident response, and issue resolution of enterprise-grade systems including IBM Sterling B2B, UiPath RPA bots, and various cloud-native database platforms.

The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively during off-hours and in a rotational shift model.

Key Responsibilities
  • Production Support & Incident Management: Monitor and manage support tickets via JIRA and email. Troubleshoot and resolve issues across IBM Sterling B2B integrations and translation services, UiPath RPA workflows and orchestrations, and database systems such as SQL Server, Aurora PostgreSQL, MySQL, DynamoDB, and BigQuery.
  • System Monitoring & Maintenance: Perform regular health checks and performance monitoring of applications, integrations, and databases. Assist with deployment validations, patch installations, and performance tuning as needed.
  • Shift & Availability: Provide support coverage 4 days a week in rotational shifts, including off-hours and weekends as required.
  • Documentation & Knowledge Sharing: Maintain accurate and up-to-date incident logs. Create and update knowledge base articles, SOPs, and troubleshooting documentation.
Required Skills & Qualifications
  • IBM Sterling B2B: In-depth experience supporting and troubleshooting B2B integrations and translation flows.
  • UiPath (RPA): Strong hands-on knowledge of bot monitoring, error handling, and RPA job management.
  • Cloud & Databases: Solid experience with AWS RDS, Aurora PostgreSQL, SQL Server, DynamoDB. Exposure to MySQL and GCP BigQuery is a plus.
  • Incident Management: Proven track record working under pressure and adhering to strict SLAs.
Benefits
  • Exposure to cutting-edge cloud and automation technologies.
  • Opportunity to work with global teams and enterprise clients.
  • Rotational flexibility and work-life balance initiatives.

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