Technical Support Specialist

2 weeks ago


Nashik, Maharashtra, India beBeeRemote Full time ₹ 5,00,000 - ₹ 10,00,000

Job Title: Remote Technical Support Specialist

This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies ensuring seamless operations for global meetings events and webcasts.

About the Job

We are seeking a skilled technical support specialist to provide top-notch assistance to our clients.

The ideal candidate will have extensive experience in AV support video conferencing and webcast management with strong troubleshooting skills and exceptional customer service abilities.

Key Responsibilities
  1. Manage scheduling modifications and cancellations of white glove conferences and webcasts.
  2. Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
  3. Prepare and support webcast events including creating event webpages and conducting dry runs.
  4. Coordinate technology scheduling to ensure successful meetings.
Qualifications
  • Proven experience in AV support video conferencing and webcast management.
  • Familiarity with Cisco Video Codecs VBrick Rev and related AV/IT infrastructure.
  • Strong problem-solving skills and excellent communication abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
Preferred Skills
  • Knowledge of webcast and streaming platforms.
  • Experience with AV commissioning and room setup.
  • Ability to train end-users on AV technologies.


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