Field Support Professional

3 hours ago

Nashik, Maharashtra, India beBeeTechnical Full time US$ 50,000 - US$ 90,000
Technical Support Specialist

We are seeking a skilled End User Support Engineer to provide technical assistance to users across the organization. The role involves installation, configuration, and troubleshooting of hardware, software, and network-related issues while ensuring minimal disruption to business operations.

Job Responsibilities:

  1. Provide on-site and remote support for desktops, laptops, printers, and peripherals.
  2. Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.).
  3. Install, configure, and upgrade end-user hardware and software as per IT policies.
  4. Manage user accounts, access rights, and group policies in Active Directory.
  5. Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.
  6. Coordinate with vendors for hardware repairs or replacements.
  7. Log incidents and service requests accurately in the ITSM tool and follow through to resolution.
  8. Assist with onboarding/offboarding activities (device setup, profile configurations).
  9. Participate in IT asset inventory, audits, and compliance reporting.
  10. Maintain documentation, FAQs, and user guides for common issues.

Required Skills and Qualifications:

  • 3-5 years of experience in IT end-user support or desktop support.
  • Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking.
  • Experience with Active Directory, Outlook/Exchange, and remote support tools.
  • Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine).
  • Understanding of IT security, endpoint protection, and patching.

Preferred Qualifications:

  • Bachelor's Degree in Information Technology or a related field.
  • Certifications such as CompTIA A+, Microsoft MCSA, or ITIL Foundation are a plus.
  • Experience supporting mobile devices and collaboration tools (Teams, Zoom, etc.).

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