
Electronics Field Service Representative
2 days ago
Service Technician Job Overview
Job Description:
We are seeking a skilled and reliable Service Technician to provide technical support, maintenance, and repair services for our products. The ideal candidate will have excellent problem-solving skills, be able to work independently and as part of a team, and possess strong communication and customer service skills.
Key Responsibilities:
- On-site Service and Repair: Travel to customer locations to diagnose and repair malfunctions in our products.
- Remote Technical Support: Provide technical assistance to customers via phone or other remote support tools, guiding them through troubleshooting steps and resolving issues remotely when possible.
- Preventive Maintenance: Perform scheduled preventive maintenance on our products to ensure optimal performance and minimize downtime.
- Installation and Commissioning Support: Assist with the installation and commissioning of new products at customer locations as needed.
- Parts Management: Identify and order necessary spare parts for repairs and maintenance, ensuring efficient inventory management for service operations.
- Documentation: Maintain accurate records of service activities, diagnoses, repairs, and parts used.
- Customer Communication: Communicate clearly and professionally with customers regarding service requests, diagnoses, repair timelines, and any follow-up actions.
- Training: Provide basic operation and maintenance training to customers on our products.
Requirements:
- Technical Skills: Proficiency in troubleshooting and repairing technical equipment, knowledge of electronics and mechanical systems, and experience with technical documentation software.
- Communication Skills: Excellent verbal and written communication skills, ability to communicate complex technical information to non-technical customers.
- Interpersonal Skills: Ability to work effectively with customers, colleagues, and management, build strong relationships, and resolve conflicts in a professional manner.
- Education: High school diploma or equivalent required, associate's or bachelor's degree in a related field preferred.
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