
Service Desk Support Specialist
2 days ago
This role offers the opportunity to work in a dynamic environment, providing exceptional customer service and support through various channels.
Key Responsibilities:
- Manage and monitor incidents, queries, and service requests, including escalation procedures
- Offer remote desktop support, user access management, and password reset services
- Implement and maintain self-service/self-help resources and services
- Report on known outages and service impacts
Qualifications and Skills:
- Minimum qualifications: Technology and service desk background, graduate in any stream, ITIL certification, multitasking skills, and attention to detail
- Preferred qualifications: Good communication skills, familiarity with the ITIL framework, beginning to intermediate knowledge of Microsoft Operating Systems (Windows 7, 8, and 10), administration and troubleshooting of Adobe and Microsoft Office software suites, expertise in Active Directory administration, excellent troubleshooting skills, good interpersonal skills, and ability to work effectively in a fast-paced environment
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IT Service Desk Specialist
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Hyderabad, Telangana, India Genpact Full timeJob DescriptionInviting applications for the role of Process Associate - Service DeskResponsibilities24x7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service)Provide Incident, query and service request management and monitoring (incl. escalation)Initial remote desktop support, user access management, password reset,...